SECTION 1
Introduction
Bequesta ("we", "us", "our") is committed to protecting the personal information you share with us. This Privacy Policy applies to our website at bequestaor.world and to all services we offer from our offices at 7 Witthayu Road, Lumphini, Bangkok 10330, Thailand.
This policy describes how we collect, use, store and protect personal data in connection with our estate information and organizational support services. It also sets out the rights you have over your information and how to exercise them.
If you have any questions about this policy or how we handle your data, please contact us at [email protected].
SECTION 2
What Data We Collect
Information You Provide Directly
When you complete our contact form or get in touch with us directly, we may collect:
- Your name and preferred form of address
- Your email address
- Your phone number (if provided)
- The content of your message or enquiry
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and server logs:
- Your IP address and approximate geographic location
- Browser type and operating system
- Pages visited, time spent and navigation paths
- Referral source (how you arrived at our site)
Legal Basis for Processing
We process your personal data on the following grounds:
- Consent — where you have clearly agreed, such as by completing our contact form
- Legitimate interest — for site analytics and service improvement
- Legal obligation — where required by Thai law or relevant regulation
Retention Periods
Contact enquiries are retained for up to 24 months to allow us to follow up if needed. Analytics data is typically retained for up to 14 months. Where you become a client, records related to our services may be retained for up to 5 years for administrative purposes. You may request earlier deletion at any time.
SECTION 3
How We Use Your Data
We use the information we collect for the following purposes:
- To respond to your enquiries and communicate about our services
- To arrange and coordinate session bookings
- To improve our website content and user experience
- To understand which services generate the most interest
- To comply with legal and regulatory obligations
Data Sharing
We do not sell your personal data. We may share it with:
- Analytics providers (e.g. Google Analytics) — for site usage reporting
- Email service providers — for sending responses to enquiries
- Legal authorities — where required by Thai law
Marketing Communications
We will only send you marketing or newsletter content if you explicitly opt in to receive it. You may withdraw that consent at any time by contacting us or using the unsubscribe link in any email we send.
SECTION 4
How We Protect Your Data
We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. These include:
- HTTPS encryption for all data transmitted via our website
- Access controls limiting who can view personal data within our team
- Secure hosting on reputable infrastructure with regular updates
- Periodic review of our data handling practices
Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify you and any relevant Thai regulatory authority within the timeframe required by applicable law.
SECTION 5
Cookies
Our website uses cookies to function correctly and to help us understand how it is used. We use four categories of cookie: essential, analytics, marketing, and preference cookies.
Essential cookies cannot be disabled. All other categories are optional and you may withdraw your consent at any time.
For full details of the cookies we use, how long they last, and how to manage your preferences, please see our Cookie Policy.
SECTION 6
Your Rights
Under Thailand's Personal Data Protection Act (PDPA) and applicable data protection principles, you have the following rights regarding your personal data:
Right to Access
You may request a copy of the personal data we hold about you.
Right to Rectification
You may ask us to correct inaccurate or incomplete information.
Right to Erasure
You may request that we delete your personal data, subject to any legal obligations we have to retain it.
Right to Data Portability
Where technically feasible, you may request your data in a portable, machine-readable format.
Right to Object
You may object to processing based on legitimate interests, including direct marketing.
Right to Withdraw Consent
Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of earlier processing.
To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days. You also have the right to raise a concern with the relevant Thai data protection supervisory authority.
SECTION 7
Third-Party Links
Our website may contain links to external websites or services operated by third parties. We are not responsible for the privacy practices of those sites and encourage you to review their own privacy policies before sharing personal data with them.
SECTION 8
Children's Privacy
Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us so we can delete it promptly.
SECTION 9
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
SECTION 10
Contact Information
For any data-related enquiries, requests or concerns, please contact us using the details below. We are committed to addressing your questions promptly and thoughtfully.